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PAYMENT METHODS

We accept only U.S. Funds: money orders, credit and debit cards; MasterCard, Visa, American Express, Discover and PayPal. Checks are accepted but held until cleared. A $50.00 fee is charged for all returned items. COD available by UPS Ground only: COD fee is $12.50 and will be added to invoice total. CODs fees must be paid by money order - no checks or cash. Do not send cash in the mail.


CUSTOMER SERVICE

Our knowledgeable staff will be glad to assist you with questions concerning products we offer. We want you to know what you will be getting and how it works. If we do not know the answer, we may be able to tell you where the information can be found. Many books and dvds are available in our catalog to help with knife making, leather craft, gunsmithing, machining, and more. The ultimate decision of sustainability of any product to perform a given task is up to the customer. We cannot be responsible for the choice you make as to the suitability of any item to meet your requirements.


DAMAGE OR LOSS

Every effort is made to assure your package arrives in perfect condition. It is our responsiblity to inspect all packages for any visible damage before acceptance. DO NOT ACCEPT PACKAGES WITH VISIBLE DAMAGES unless opened and inspected in the presence of the shipping agent. If you find damage you MUST follow these steps:
1. KEEP ALL BOXES AND PACKAGING
2. REPORT DAMAGE TO CARRIER
3. CONTACT JANTZ FOR INSTRUCTIONS



RETURNS
You have 10 days to inspect your order. If not satisfied, call for a return authorization. We will exchange or issue store credit, you must pay all shipping charges involved. A restocking fee will apply. Each item returned must be unused, unaltered and resalable. No used merchandise will be accepted. Books, videos, machinery and parts are sold on a non-returnable basis. Returns without a return authorization number printed on the box and the original invoice may be refused.


THIS IS NOT WHAT I ORDERED
Our goal is to process your order quickly, completely and accurately. Problems are minimal, but mistakes do happen. Please check your order immediately upon receipt. If a discrepancy is noted, contact us immediately, we will check original documentation to see what happened. Often we find a customer has overlooked the item or it may be "stuck" in the packing materials. If this is the case, we will ask you to check again. If you were not the person to open the package, contact them for verification. WE CANNOT BE RESPONSIBLE FOR DISPUTES OVER PHONE ORDERS WHEN SENT AS INVOICED.


OH-NO, I MADE A MISTAKE
If you find you ordered an item by mistake and cannot use it, call us. We will ask a few questions and give you your options.


MINIMUM ORDERS
Every order is important, whether you need one item or thousands, we have no minimum order. We appreciate your business.


SHIPPING CHARGES
To offer the best shipping rates for our customers, Jantz is implementing two tiers of flat rate shipping:

$12.95 flat rate shipping for all orders in the 48 contiguous United States.

$17.95 flat rate shipping for all orders in the 48 contiguous United States that include steel measuring 18" in length or more.

These rates are for our choice of carrier.

Shipments to Hawaii, Alaska, APO, and international addresses are charged actual shipping costs. You may choose your carrier or we will choose the most cost and speed effective at the most reasonable rate.

INSURANCE
To insure your package in case of loss or damage, please add $1.00 for every $100 of merchandise purchased. We will add insurance on your behalf to assure your package is covered in case of loss or damage by the freight company. This is in your best interest to protect your products.

** Due to current carrier fuel charges, we reserve the right to adjust shipping charges as necessary.


SHIPPING CHARGES - INTERNATIONAL ORDERS
International Destinations (excluding APO addresses) are subject to additional shipping charges and a $10 handling charge due to added paperwork.

** International orders where insurance is not available are sent at customer's risk. WE CANNOT GUARANTEE DELIVERY TIMES ON INTERNATIONAL ORDERS. While we will do everything in our power to help, we have no control over customs and cannot get your packaged released if it is being inspected or held.


USING YOUR UPS SHIPPER NUMBER
You are welcome to use your own UPS shipper number to have your packaged delivery charged to your account. We charge $5.00 for handling and processing. Please note your shipper number in the comments section of the order.


PRICING
Every effort is made to maintain the prices listed, however, due to the fluctuating economy, all prices are subject to change without notice. We cannot be responsible for typographical errors, if in doubt call or email. If you find an error, we would appreciate you contacting us so corrections can be made.

WARRANTIES
All tools and accessories are warranted to perform as advertised. Many items carry a manufacturers warranty. If any item is received defective, contact the manufacturer according to warranty instructions. They will instruct you on returning the item for repair or replacement. We will offer assistance if necessary, we cannot change the policy of the manufacturer. Jantz offers no other warranty expressed or implied.


LAWS AND REGULATIONS
All government laws, rules, policies, prohibitions, etc., concerning any and all products are the sole responsibility of the customer. Jantz Supply does not have access to this information. We can not and will not be responsible for any fees, duties, currency, exchange, damage, loss or confiscation by any private or government agency for any reason whatsoever. It is your sole responsibility to obtain this information form your local, state, federal and other agencies before ordering. We will process all orders placed with true and accurate product information as required by the transporter and US law. NO EXCEPTIONS.